{"id":3078,"date":"2025-01-20T12:19:02","date_gmt":"2025-01-20T12:19:02","guid":{"rendered":"https:\/\/kamp-triglav.si\/general-terms-and-conditions-2\/"},"modified":"2025-02-03T08:32:19","modified_gmt":"2025-02-03T08:32:19","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/kamp-triglav.si\/en\/general-terms-and-conditions\/","title":{"rendered":"General Terms and Conditions"},"content":{"rendered":"<h1><span style=\"font-weight: 400;\">GENERAL TERMS AND CONDITIONS OF CAMP TRIGLAV<\/span><\/h1>\n<h2><span style=\"font-weight: 400;\">1. BASIC INFORMATION<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The general terms and conditions of the website and reservation system of the company MARIJA KRAVANJA S.P. are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the Tax Certification of Invoices Act (ZdavPR), and the Electronic Communications Act (ZEKom-1).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The website <\/span><a href=\"https:\/\/kamp-triglav.si\"><span style=\"font-weight: 400;\">https:\/\/kamp-triglav.si<\/span><\/a><span style=\"font-weight: 400;\"> and the online reservation system <\/span><span style=\"font-weight: 400;\">[URL] <\/span><span style=\"font-weight: 400;\">are managed by the company MARIJA KRAVANJA S.P., which is also the accommodation provider at Camp Triglav (hereinafter referred to as the Camp).<\/span><\/p>\n<p><strong>Company Information:<\/strong><\/p>\n<ul style=\"padding-left: 20px; font-size: 16px;\">\n<li><strong>MARIJA KRAVANJA S.P.<\/strong><\/li>\n<li>Trenta 18A<\/li>\n<li>5232 So\u010da<\/li>\n<li>Slovenia, EU<\/li>\n<li><b>VAT ID:<\/b> SI 23828781<\/li>\n<li><b>Taxpayer:<\/b> YES<\/li>\n<li><b>Company Registration Number:<\/b> 1425889000<\/li>\n<li><b>Phone:<\/b> <a href=\"tel:+38631393683\">+386 31 393 683<\/a><\/li>\n<li><b>Email:<\/b> <a href=\"mailto:info@kamp-triglav.si\">info@kamp-triglav.si<\/a><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The general terms and conditions define the operation of the website and the online reservation system (hereinafter collectively referred to as the Camp&#8217;s Website) of the company MARIJA KRAVANJA S.P., the rights and obligations of the user, and regulate the business relationship between the provider and the customer. The customer is bound by the general terms and conditions in effect at the time of the reservation. The user is explicitly notified of the general terms and conditions when placing an order and confirms their awareness of them by submitting the order.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">By using the website, the user confirms that they understand, accept, and agree with all provisions of these general terms and conditions and the privacy and data protection policy published on the website.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These general terms and conditions, as well as the privacy policy, may be changed or supplemented at any time without notice. By using the website after any changes, the user confirms their agreement with the modifications.<\/span><\/p>\n<p><b>Website Use<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The company MARIJA KRAVANJA S.P. undertakes to always provide the customer with the following information:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Company identity (name and registered office, company registration, and tax number);<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact details that allow the user to communicate quickly and efficiently (email, phone);<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Essential characteristics of the accommodation types;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Availability of additional services;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conditions for obtaining additional services or products (method, location, and deadline for collection).<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">2. CAMP AND RECEPTION WORKING HOURS<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Camp Triglav and its accommodation facilities are open all year round, with variations depending on the type of accommodation:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Reception working hours are divided into high and low seasons:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">During the high season, which lasts through the 6th, 7th, and 8th months (June, July, and August), the Camp reception is open from 8 AM to 9 PM.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">During the low season, which lasts through the 3rd, 4th, 5th, 9th, 10th, and 11th months (March, April, May, October, and November), the Camp reception is open from 8 AM to 8 PM and then again from 3 PM to 8 PM.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The Camp reserves the right to change reception opening hours. If the reception hours change, this will be announced on the website and\/or at the reception.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">3. RESERVATIONS AND PAYMENTS<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Entry to Camp Triglav (hereinafter referred to as the Camp) before 5 PM is only allowed with a prior reservation. Reservations must be made on the website kamp-triglav.si. If you do not have a confirmed reservation, you may secure a spot in the camp after 5 PM only if there are available spaces on that day.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Reservations made through the website are free of charge. The accommodation price does not include the tourist tax, which amounts to 2 EUR for adults and 1 EUR for children aged 7 &#8211; 14 per day of stay in the Camp&#8217;s accommodation facilities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Reservations made through the website are free of charge. The accommodation price does not include the tourist tax, which amounts to 2 EUR for adults and 1 EUR for children aged 7 &#8211; 14 per day of stay in the Camp&#8217;s accommodation facilities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Camp reserves the right to determine a minimum number of nights for a stay at its discretion. This information is regularly updated on the website where reservations can be made. If a minimum number of nights is required, reservations can only be made if the number of nights exceeds the specified minimum.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Accommodation reservations and cancellations in the Camp are free of charge.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you need to cancel your reservation, you should do so as soon as possible, no later than check-in at the Camp. Reservation cancellations must be made within the online reservation system, either by reviewing your reservation or by clicking the &#8220;Cancel&#8221; button in the confirmation email received upon initial booking and confirmation from the Camp. Cancellations of reservations in the Camp are free of charge. However, if you have already checked into the Camp and decide to leave earlier, you will be charged 50% of the value of the remaining reserved nights.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For cancellations of reservations in other accommodation units within the Camp (apartments, glamping lodges), the advance payment made at the time of booking (equivalent to one night&#8217;s stay) is non-refundable.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Other reservation modifications (number of guests, pets, vehicles, reservation period) can be made within the online reservation system by clicking the link provided in the confirmation email you received upon your initial booking.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">4. PAYMENT<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Payment for accommodation and any additional costs described below is made at checkout. The Camp accepts payment in cash or by credit card.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">5. CHECK-IN<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">There are two ways to check in: express check-in and standard check-in.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">a. EXPRESS CHECK-IN<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Once your reservation is confirmed by the Camp, you have the option of express check-in. The purpose of express check-in is to reduce waiting times at reception. Once you submit your express check-in, your details are recorded in our system, and upon arrival, you simply report to the reception for final confirmation.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">b. STANDARD CHECK-IN<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">For standard check-in, you must present valid identification documents (ID card or passport) for all persons, including children. Pets must also be registered.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you wish to extend your stay at the Camp, you must inform the reception in a timely manner.<\/span><br \/>\n<span style=\"font-weight: 400;\">Guests who have completed express check-in must still report to the reception.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">6. CHECK-OUT<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">On the day of departure, you must check out and settle all outstanding payments. The check-out time depends on the type of accommodation:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For the campsite, check-out must be completed by 11 AM.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">For other accommodations, check-out must be completed by 10 AM.<\/span><\/li>\n<\/ul>\n<h2><span style=\"font-weight: 400;\">7. PETS<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The Camp allows pets, but specific accommodation rules apply. In all cases, pets must be registered. If pet registration is not possible through the reservation system, you must inform the reception about your pet upon check-in.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">a. DOGS<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">All dogs in the Camp must be kept on a leash. There is a designated dog area for relieving needs. Dog owners must clean up after their pets using the provided bags and dispose of waste in the designated waste bins.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Only one dog is allowed per reservation. The total number of dogs allowed in the Camp on a given day is limited. If the total number of dogs exceeds the limit, your reservation may be declined.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">8. ACCOMMODATIONS<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">The Camp offers various types of accommodations, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Camping spots;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Apartments;<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Glamping bungalows;<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you wish to stay in an apartment or bungalow, a prior reservation of the specific apartment or bungalow is mandatory. If you wish to stay in a camping spot, a prior reservation is also required; however, you can choose your spot upon arrival at the Camp.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All accommodation restrictions (such as the maximum number of guests per unit, smoking prohibitions in enclosed spaces, pet restrictions, etc.) and specifications of individual apartments and bungalows are published on the Camp&#8217;s website.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Open fires are not allowed in the Camp area (outside designated fire pits).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Camp reserves the right to determine different minimum lengths of stay, depending on the season and type of accommodation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Smoking is not allowed in any of our accommodations or indoor public spaces. Due to the high fire risk in the Camp area, extreme caution is required when extinguishing cigarettes or cigars in outdoor areas.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">9. WI-FI CONNECTION<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Wi-Fi is available throughout the Camp free of charge.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">10. CHILDREN&#8217;S PLAYGROUNDS AND ADDITIONAL ACTIVITIES<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Any activities undertaken by guests within the Camp or its vicinity are carried out at their own risk.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">11. DEPARTURE FROM THE CAMP<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">On the day of departure, you must check out and settle all outstanding payments by 11 AM.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Check-out from other accommodations must be completed by 10 AM.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Upon departure, the pitch must be returned to its original condition. Digging additional trenches, washing cars, and\/or trailers on the pitch is not allowed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All waste must be disposed of in designated waste bins upon departure.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">12. WASTE<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Waste separation is mandatory in the Camp, and waste must be disposed of in designated containers.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">13. QUIET HOURS<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Quiet hours must be observed in the Camp from 10 PM to 6 AM.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">14. INSURANCE AND LIABILITY<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The Camp is not responsible for theft, accidents, or any damages to persons or property. The Camp is also not liable for damages caused by storms, fires, or other force majeure events.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Guests are responsible for any damages they cause during their stay and for any missing items upon departure.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">15. DATA PROTECTION<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Personal data protection is governed by the Privacy and Cookie Policy, published on the Camp&#8217;s website.<\/span><\/p>\n<h1><span style=\"font-weight: 400;\">16. COMPLIANCE WITH LOCAL REGULATIONS<\/span><\/h1>\n<p><span style=\"font-weight: 400;\">Guests are responsible for familiarizing themselves with and complying with the laws and regulations of the destination.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These general terms and conditions are valid from the date of publication, January 28, 2025.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>GENERAL TERMS AND CONDITIONS OF CAMP TRIGLAV 1. BASIC INFORMATION The general terms and conditions of the website and reservation system of the company MARIJA KRAVANJA S.P. are drawn up in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), the Tax Certification of Invoices Act (ZdavPR), and the Electronic Communications [&#8230;]\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3078","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kamp-triglav.si\/en\/wp-json\/wp\/v2\/pages\/3078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kamp-triglav.si\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kamp-triglav.si\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kamp-triglav.si\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kamp-triglav.si\/en\/wp-json\/wp\/v2\/comments?post=3078"}],"version-history":[{"count":1,"href":"https:\/\/kamp-triglav.si\/en\/wp-json\/wp\/v2\/pages\/3078\/revisions"}],"predecessor-version":[{"id":3079,"href":"https:\/\/kamp-triglav.si\/en\/wp-json\/wp\/v2\/pages\/3078\/revisions\/3079"}],"wp:attachment":[{"href":"https:\/\/kamp-triglav.si\/en\/wp-json\/wp\/v2\/media?parent=3078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}